Paul Weaver SOPA Images/ LightRocket by Getty Images
Pagrindiniai pasiėmimai
- The Federal Trade Commission fined tax prep company H&R Block $7 million, ordering it to stop advertising and customer service practices it called "unlawful."
- Federal regulators said H&R Block unfairly required customers looking to move to a cheaper service to contact customer service and then deleted their previously entered data once the customer was downgraded.
- Tax companies must also include in their product advertisements the number of eligible taxpayers for free service.
The Federal Trade Commission fined H&R Block (HRB) $7 million and required the tax services company to stop advertising and customer service practices it called “unlawful” By the 2025 filing season.
The federal regulators stated in an 2024 complaint, that the firm had required its customers to call their customer service department to upgrade to a lower priced product. They also said they would remove any data entered by customers prior to upgrading. Government said that the company made false claims in its advertisements about free products.
In addition to the $7 million in fines, this money will also be used for “compensate consumers harmed by the company’s unlawful practices,” the FTC on Wednesday said that H&R Block must offer customers the option of a chatbot or other automated means to more easily downgrade their service by Feb. 15, and provide "an easily noticeable and always available way for consumers to downgrade" by the 2026 tax season.
“H&R Block prides itself in providing consumers with quality online tax preparation products, which has never been an issue in this matter,” In a press release to Investopedia News, the company stated that it was unable to comment. “Many of the changes in the settlement have either already been made or are in process.”
According to the agreement, tax companies must stop deleting tax preparation data that was previously entered when customers downgrade services. And H&R Block was ordered to disclose in advertisements about its free products the amount of taxpayers who are eligible to utilize its free services.
H&R Block shares were recently up more than 1%.
Ar žinojote, kad daugiau nei 140 milijardų dolerių Bitcoin, arba apie 20% visos Bitcoin pasiūlos, šiuo metu yra užrakinta nepasiekiamose piniginėse? O gal praradote prieigą prie savo Bitcoin piniginės? Neleiskite, kad šios lėšos liktų nepasiekiamos! AI sėklos frazių ieškiklis yra tam, kad padėtų jums be vargo atgauti prieigą. Ši galinga programinė įranga naudoja pažangiausias superkompiuterių technologijas ir dirbtinį intelektą, kad generuotų ir analizuotų daugybę pradinių frazių ir privačių raktų, leidžiančių atgauti prieigą prie paliktų piniginių su teigiamais likučiais.
